Privacy Policy and Terms of Use

Privacy Policy

Effective Date: January 1, 2024

**Capitol Cooling LLC** (“we,” “our,” or “us”) values the privacy of our customers and is committed to protecting it. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website.

Information We Collect

We may collect personal information from you when you use our services or interact with our website. This information may include:

– **Personal Identification Information**: Name, email address, phone number, and physical address.
– **Payment Information**: Credit card details or other payment information.
– **Service-Related Information**: Details about your HVAC system, service requests, and service history.
**Technical Information**: IP address, browser type, and operating system.

How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

– Providing and maintaining our services.
– Improving customer service and support.
– Personalizing your experience and tailoring our services to your needs.
– Processing payments and fulfilling service requests.
– Communicating with you about our services, promotions, and updates.
– Analyzing usage data to improve and optimize our services.
– Complying with legal obligations and resolving disputes.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your personal information in the following circumstances:

– With service providers and third-party vendors who assist us in operating our business and providing our services.
– With trusted partners for marketing, advertising, or other business purposes, with your consent where required by law.
– In response to legal requests or obligations, to protect our rights or property, or to enforce our policies or agreements.
– In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction.
– SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.

Your Choices and Rights

You may choose not to provide certain personal information, but this may limit your ability to use some of our services. You may also have the right to access, update, or delete your personal information, subject to certain exceptions and limitations.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website, with the “Effective Date” at the top of the page reflecting the date of the most recent update. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at scott@capitolcooling.com.

Terms of Use

**Effective Date: January 1, 2024**

Welcome to Capitol Cooling LLC (“Capitol Cooling,” “we,” “our,” or “us”). By accessing or using our website [capitolcooling.com] and any related services, you agree to comply with and be bound by the following terms and conditions (“Terms of Use”). If you do not agree to these Terms of Use, please do not access or use our website or services.

Use of Our Website

Our website and its content are provided for informational purposes only. You may use our website for lawful purposes and in accordance with these Terms of Use. You agree not to:

– Use our website in any way that violates applicable laws or regulations.
– Interfere with the security or operation of our website or attempt to gain unauthorized access to any part of it.
– Use any automated means to access our website or collect data from it.
– Engage in any conduct that could damage, disable, overburden, or impair our website or interfere with any other party’s use and enjoyment of it.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Capitol Cooling or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent.

Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Capitol Cooling. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Capitol Cooling shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied. Capitol Cooling makes no representations or warranties of any kind, whether express or implied, regarding the accuracy, reliability, or completeness of any information on our website or the suitability, quality, or safety of our services for any purpose.

Limitation of Liability

To the fullest extent permitted by applicable law, Capitol Cooling shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our website or services; (b) any conduct or content of any third party on our website or services; or (c) unauthorized access, use, or alteration of your transmissions or content.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas, for the resolution of any disputes arising out of or relating to these Terms of Use or your use of our website or services.

Changes to These Terms of Use

We reserve the right to update or modify these Terms of Use at any time. Any changes will be effective immediately upon posting the revised terms on our website, with the “Effective Date” at the top of the page reflecting the date of the most recent update. Your continued use of our website or services after the posting of any changes constitutes your acceptance of such changes.

If you have any questions or concerns about these Terms of Use, please contact us at scott@capitolcooling.com.

Robert Elliott

2024-10-16

Scott just completed my spring HVAC inspections as provided by my annual service contract. Although my units are older, they are performing well, and Scott saved me from making an unneeded replacement that I was being sold by a big-name service company. He’s a great guy to have on my home maintenance team, knowing he is there in the event the need should arise for emergency service. Thanks Scott!

Will M

Found Capitol Cooling while managing vendors for a national data center company, our experiences with the bigger local HVAC outfits were consistently terrible- huge markups, suspiciously long lead times for parts, and undertrained techs needing multiple attempts to perform a repair. Capitol Cooling was able to perform all of our needed repairs (we have over 50 different units, various manufacturers, totaling over 2000 mechanical tons), without having to make more than one visit, all at a 30-40% cost savings over our contracted vendors. Capitol Cooling is now our company’s contracted vendor for all of our HVAC needs, from maintenance to repairs. They also responded immediately to a family member’s broken home A/C unit early this summer, and worked late into that same Friday evening to make sure it was repaired. We signed up for the reasonably priced quarterly maintenance plan for our home A/Cs as well. If anyone is needing fair, skilled, and proactive HVAC services, 12/10 would recommend Capitol Cooling. There aren’t very many good companies run by good people out there anymore, but this is definitely one of them.

Kelly A

2024-10-02

Fantastic experience with Capital Cooling! Timely, professional and a thorough evaluation of our system. Also provided tips on how to best protect our units! Very pleased with the service and am happy I signed up for their maintenance program to ensure the longevity of our equipment.

Erin Lynn

2024-09-26

On time Honest Reliable

Andrew

2024-09-21

Between their world class customer service, speed in correctly resolving the issue and pricing... don't waste your time with anyone else.

Allison Trainer

2024-09-19

Capitol Cooling is the only HVAC company I use & recommend to anyone for private or commercial jobs. The owner is honest & thorough at getting the job done right the 1st time. When others have screwed up (after 4 tries) on the A/C, Scott fixed the orginal problem & what they did wrong. Best HVAC service ever!

Ross Mosshart

The capacitor on my AC blew up after hours and Scott was there almost immediately with a new one. He also recommended a different type of filter to prevent it from happening again. Very professional and excellent service!

bonnie rizzuti

2024-08-26

Very Honest and professional company! Owner is honest reliable and determined to find the best solution to the issue. Trustworthy! 100% would recommend Scott to anyone looking for someone who will evaluate the system and troubleshoot successfully.